Return, Exchange & Refund Policy

At KUSHMAYY, we prioritize quality and customer satisfaction. Because every product is custom printed on-demand upon order placement, our return policy covers specific scenarios outlined below.

1. Manufacturing Defects & Damaged Items
If you receive a defective print, damaged fabric, or the wrong item:
* Email us at **support@kushmayy.com** within **7 days of delivery**.
* Include clear photos/videos showing the issue along with your Order ID.
* We will issue a **free replacement or 100% full refund** without requiring you to ship the item back.

2. Sizing Issues
Please check our Size Guide on each product page carefully before ordering. If you receive an item that does not fit:
* We offer size exchanges within **7 days of delivery**.
* The product must be unworn, unwashed, and in its original packaging with tags intact.
* Reverse pickup charges of ₹100 may apply for size exchange requests.

3. Non-Returnable Items
* Customized items or products bought during clearance sales.
* Items damaged due to improper washing or standard wear-and-tear.

4. Refund Processing
Once approved, refunds are credited back to your original payment method (or UPI ID for COD orders) within **5–7 business days**.